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Refurbished Equipment:

All refurbished equipment is warranted by AEC Technology to be free of material and workmanship defects.   Unless otherwise stated, AEC Technology will provide a three (3) year warranty from the date of original sale.  This warranty is transferable to subsequent owners.  Proof of original date of sale, and if applicable, subsequent owner’s proof of purchase is required.   Please see Limited/Non-Warranty section for complete description of warranty exclusions.

New Equipment - Manufacturer Warranty:

All new equipment is warranted by the manufacturer.  Warranty will vary depending on manufacturer and level of equipment; warranty policy will be listed under product literature or specifications.

Replacement Parts:

Replacement parts are warranted to be free of material and workmanship defects for ninety (90) days from the date of purchase or replacement.  Proof of original date of sale, if applicable, is required.


Warranty Procedure

1. Verify equipment, or replacement part, is still within the warranty period.  

2. Contact AEC Technology Support at our dealer dedicated line to confirm diagnosis of system failure and verify any replacement part(s) required.  Replacement parts can be shipped via UPS or FedEx with optional Ground, 2nd Day Air or Next Day Air shipping options.  Customer will be responsible for all shipping charges, and if applicable, return of defective part(s).  If defective part(s) is not returned within ten (10) days, customer will be responsible for the full cost of replacement part(s).

3. Customer will have the option of requesting a full unit replacement if required.  Replacement equipment will be shipped via freight shipping with standard shipping time of approximately one (1) week.  Customer will be responsible for all shipping charges, and return of defective equipment.  If defective equipment is not returned within twenty (20) days, customer will be responsible for the full cost of replacement equipment.



AEC Technology offers a twenty (20) day return policy on merchandise based on the following conditions:

Refurbished Equipment:

Refurbished equipment can be returned for a full refund.  All equipment must be returned within twenty (20) days and Customer is responsible for all shipping costs.  Upon receipt and inspection of returned equipment AEC Technology will issue a full refund excluding shipping costs.  After 20 days, all returns are subject to a 15% restocking fee or more.  

New Equipment :

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt.  If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record.  Please save the product and the original box and packaging and notify AEC Technology immediately to arrange for a carrier inspection and a pick-up of damaged products.

Non-Damaged/Defective, Unopened Merchandise within twenty (20) days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more.  Customer is responsible for return shipping.

Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective.

Defective Products
If you have received defective merchandise you must contact AEC Technology within 20 days for replacement of defective merchandise with the exact same product.  After 20 days, Customer will have to contact the manufacturer directly.


Limited / Non-Warranty Items

1. Normal maintenance and preventive maintenance repairs are not covered by warranty. These items include, but are not limited to:

• Checking and maintaining ink cartridges and printheads.

• Replacement of empty or faulty ink cartridges and printheads.

• Consumables including paper and specialty printing materials.

2. AEC Technology assumes no warranty or other liability for the replacement or repair of components on any equipment if damaged as a result of, but not limited to, the following:

• Accidental damage, damage due to environmental conditions or obvious abuse.

• Electronic Board malfunctions which may be caused by incorrect voltage such as a power surge or a power brown-out.

• Failures created due to: improper installation or incorrect wiring or grounding made during servicing.

• Modifications, parts and/or labor costs for repairs done in lieu of replacing faulty components, or damage resulting from such repairs.  




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