*  Stand / Legs / Casters

Warranty

Refurbished Equipment:

All refurbished equipment is warranted by AEC Technology to be free of material and workmanship defects.   Unless otherwise stated, AEC Technology will provide a three (3) year warranty from the date of original sale.  This warranty is transferable to subsequent owners.  Proof of original date of sale, and if applicable, subsequent owner’s proof of purchase is required.   Please see Limited/Non-Warranty section for complete description of warranty exclusions.

New Equipment - Manufacturer Warranty:

All new equipment is warranted by the manufacturer.  Warranty will vary depending on manufacturer and level of equipment; warranty policy will be listed under product literature or specifications.

Replacement Parts:

Replacement parts are warranted to be free of material and workmanship defects for ninety (90) days from the date of purchase or replacement.  Proof of original date of sale, if applicable, is required.

 

Warranty Procedure

1. Verify equipment, or replacement part, is still within the warranty period.  

2. Contact AEC Technology Support at our dealer dedicated line to confirm diagnosis of system failure and verify any replacement part(s) required.  Replacement parts can be shipped via UPS or FedEx with optional Ground, 2nd Day Air or Next Day Air shipping options.  Customer will be responsible for all shipping charges, and if applicable, return of defective part(s).  If defective part(s) is not returned within ten (10) days, customer will be responsible for the full cost of replacement part(s).

3. Customer will have the option of requesting a full unit replacement if required.  Replacement equipment will be shipped via freight shipping with standard shipping time of approximately one (1) week.  Customer will be responsible for all shipping charges, and return of defective equipment.  If defective equipment is not returned within twenty (20) days, customer will be responsible for the full cost of replacement equipment.

 

Returns

AEC Technology offers a twenty (20) day return policy on merchandise based on the following conditions:

Refurbished Equipment:

Refurbished equipment can be returned for a full refund.  All equipment must be returned within twenty (20) days and Customer is responsible for all shipping costs.  Upon receipt and inspection of returned equipment AEC Technology will issue a full refund excluding shipping costs.  After 20 days, all returns are subject to a 15% restocking fee or more.  

New Equipment :

Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt.  If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record.  Please save the product and the original box and packaging and notify AEC Technology immediately to arrange for a carrier inspection and a pick-up of damaged products.

Non-Damaged/Defective, Unopened Merchandise within twenty (20) days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more.  Customer is responsible for return shipping.

Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective.

Defective Products
If you have received defective merchandise you must contact AEC Technology within 20 days for replacement of defective merchandise with the exact same product.  After 20 days, Customer will have to contact the manufacturer directly.

 

Limited / Non-Warranty Items

1. Normal maintenance and preventive maintenance repairs are not covered by warranty. These items include, but are not limited to:

• Checking and maintaining ink cartridges and printheads.

• Replacement of empty or faulty ink cartridges and printheads.

• Consumables including paper and specialty printing materials.

2. AEC Technology assumes no warranty or other liability for the replacement or repair of components on any equipment if damaged as a result of, but not limited to, the following:

• Accidental damage, damage due to environmental conditions or obvious abuse.

• Use at incorrect voltage such as power surge or power brown-out.

• Failures created due to: improper installation or incorrect wiring or grounding made during servicing.

• Modifications, parts and/or labor costs for repairs done in lieu of replacing faulty components, or damage resulting from such repairs.  

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.aectec.com.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1.  What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.  What choices are available to you regarding the use of your data.  

3.  The security procedures in place to protect the misuse of your information. 

4.  How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

-  See what data we have about you, if any.

-  Change/correct any data we have about you.

-  Have us delete any data we have about you.

-  Express any concern you have about our use of your data.  

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-723-2832 or via email at Info@aectec.com.